MILASTY Shipping Policy

📦 Shipping Coverage

MILASTY ships cookies across India through trusted third-party courier partners. We carefully pack every order to ensure safe delivery.

✅ Pan-India delivery available (subject to courier serviceability).

⏱ Dispatch Timeline

Orders are usually prepared and dispatched within:

1–2 business days after successful payment
Dispatch may take longer during high-demand periods or holidays

🚚 Estimated Delivery Time

Delivery timelines depend on your location and courier availability. Estimated delivery is:

3–7 business days for most Indian cities
Remote locations may take slightly longer

          Courier delays due to weather, operations, or regional issues are beyond MILASTY’s control.
        

📍 Address & Contact Details

Customers are responsible for providing the correct shipping address and phone number. Incorrect or incomplete details may result in delivery failure, Return to Origin (RTO), or additional courier charges.

📲 Tracking Information

If tracking is available from the courier partner, we will share tracking details via WhatsApp once the order is shipped.

✅ WhatsApp is our primary communication channel for shipping updates.

📦 Packaging & Safety

MILASTY cookies are packed with care to maintain freshness and reduce breakage. However, minor breakage during transit may occur due to courier handling.

❗ Damaged Packages

If your order arrives damaged or tampered, please contact us within 24 hours with photo/video proof.

        🎥 We highly recommend recording an unboxing video while opening the package,
        as it helps us resolve issues quickly.
      

🫙 Storage Instructions

To enjoy MILASTY cookies at their best, please follow these simple storage tips:

Store in a cool, dry place away from sunlight
Keep the pack tightly sealed or use an airtight container
Consume within the freshness period mentioned on the package

✅ Proper storage keeps the cookies crunchy and fresh for longer.

🔁 Delivery Attempts & Return to Origin (RTO)

Our courier partners usually attempt delivery 2–3 times. We request customers to keep their phone reachable and ensure someone is available to receive the parcel.

Delivery status is determined based on the official tracking update provided by the courier partner.

If delivery fails due to customer unavailability, incorrect or incomplete address, unreachable contact number, or refusal to accept delivery, the shipment will be classified as Return to Origin (RTO) and returned to our facility.

Re-shipping charges will apply if you request re-dispatch.
In case of refund requests for RTO orders, forward and return shipping charges will be deducted before processing any eligible refund, as outlined in our Refund Policy.

        Please verify your address and contact details carefully at checkout to avoid RTO charges and delivery delays.
      