Refund & Replacement Policy

🍪 Food Products Cannot Be Returned

MILASTY sells edible food products. For hygiene and safety reasons, we do not accept returns once an order has been delivered.

✅ No return policy helps ensure food safety for all customers.

📦 When Replacement or Refund is Possible

We will happily provide a replacement or refund only in genuine cases such as:

Product received in damaged condition
Wrong product delivered
Package arrived tampered or opened

⏱ Reporting Time Limit

If there is an issue with your order, please inform us within 24 hours of delivery.

📸 Photo or video proof is required for faster resolution.

🚚 Courier Damages & Delays

We pack all cookies carefully. However, courier handling is outside our control. If damage occurs during transit, we will assist you fairly based on proof shared.

🎥 Unboxing Video Requirement (Highly Recommended)

To ensure a smooth and fair resolution in case of damage, we strongly recommend customers record a short video while opening the package for the first time.

        ✅ An unboxing video helps us verify courier-related damage quickly and process
        replacements or refunds faster.
      

Claims for damaged or missing items may not be accepted without proper photo/video proof.

💳 Refund Timeline

Approved refunds (if applicable) will be processed within 5–7 business days to the original payment method (UPI/Bank Transfer).

❌ Order Cancellation Policy

Since MILASTY cookies are prepared and packed soon after confirmation, cancellations are accepted only within a limited time window.

Within 3 hours of payment confirmation → ✅ Full refund
Between 3 to 6 hours → ✅ 50% refund (packing may have started)
After 6 hours → ❌ Cancellation not possible

        The cancellation window is calculated from the time the payment is successfully completed.
        
        Refunds (if approved) are processed within 5–7 business days via original payment method.

🔁 Return to Origin (RTO) & Delivery Refusal

Orders returned to us due to customer unavailability, incorrect or incomplete address, unreachable contact number, or refusal to accept delivery will be classified as Return to Origin (RTO).

As MILASTY cookies are freshly prepared, preservative-free, and made in small batches, returned parcels may not be suitable for resale due to hygiene and quality standards.

Forward and return courier charges will be deducted from the total order value before processing any eligible refund.
Refunds (if applicable) will be processed after the returned parcel is received and inspected.
If you request re-dispatch, additional shipping charges must be paid before re-shipment.

        Orders marked as “Delivered” by the courier partner will not be eligible
        for refund unless a valid damage claim is submitted within 24 hours.
      